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Privacy Policy for LELLIE LLC App
Effective Date: July, 22, 2025

Welcome to LELLIE — where beauty professionals and clients connect seamlessly. This Privacy Policy explains how we collect, use, and protect your personal information when you use the LELLIE mobile app (“App”). This policy is hosted here on our website for transparency and ease of access.

1. What We Collect

When you use the LELLIE app, we may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Business information (for professionals)

  • Profile photo or logo (if uploaded)

  • Location data (if enabled)

Usage & Technical Information

  • Appointment history and service preferences

  • Device type, operating system, and IP address

  • In-app activity and interactions

Payment Information

  • Payment method and transaction details (processed via secure third-party providers; we do not store full card numbers)

Communication Data

  • Messages you send through the app

  • Preferences for reminders or notifications (text, email, or push)

2. How We Use Your Info

We use your information to:

  • Create and manage your account

  • Facilitate bookings and appointment reminders

  • Enable professionals to manage their business

  • Improve app functionality and customer support

  • Send important updates or service notifications

  • Comply with legal or regulatory requirements

3. Sharing Your Information

We do not sell your personal data.
We may share information with:

  • Professionals you book with (your name, contact info, and booking details)

  • Trusted service providers (e.g., payment processors, SMS/email platforms)

  • Legal authorities, when required by law

4. Your Choices

You can:

  • Update your profile within the app

  • Turn off location access in your phone settings

  • Opt out of marketing emails or texts

  • Request deletion of your account by contacting us

5. Security

We use encryption and industry-standard security measures to protect your data. While no system is 100% secure, we take reasonable steps to safeguard your personal information.

6. SMS Communications
By providing your mobile phone number through the Lellie app, you consent to receive SMS text messages related to your use of the service. These may include appointment confirmations, reminders, waitlist notifications, and other important transactional updates. Message and data rates may apply. You may opt out of SMS messages at any time by adjusting your preferences within the app or by contacting support at hello@lellie.com.

7. Children’s Privacy

LELLIE is intended for users 13 and older. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy periodically. If material changes are made, we will notify users via the app or email.

9. Contact Us

If you have any questions or concerns, please contact us at:
📧 Email: hello@lellie.com
🌐 Website: www.lellie.com

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