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Terms of Service
Effective Date: July, 22, 2025

Welcome to LELLIE! These Terms of Service (“Terms”) govern your use of the LELLIE mobile application (“App”), owned and operated by Lellie LLC. By using the App, you agree to these Terms.

1. Use of the App

LELLIE is a platform that allows beauty professionals (“Professionals”) to offer services and clients (“Clients”) to book those services. You must be at least 13 years old to use the App.

2. Accounts

You agree to:

  • Provide accurate, up-to-date information

  • Keep your login credentials secure

  • Be responsible for all activity under your account

Professionals are responsible for managing their availability, pricing, services, and individual policies.

3. Payments

Payments are processed through secure third-party providers. LELLIE does not store payment information and is not responsible for payment issues, disputes, or chargebacks between Clients and Professionals.

4. Cancellations & No-Show Policy (Clients)

Clients agree to abide by the cancellation, rescheduling, and no-show policies set by their chosen Professional. These policies may include:

  • Minimum notice required for changes or cancellations

  • Fees for missed or late appointments

  • Forfeiture of deposits

Lellie LLC does not issue refunds on behalf of Professionals. All refund decisions are at the sole discretion of the Professional.

5. Refunds & Rescheduling (Professionals)

Professionals are solely responsible for:

  • Defining and displaying their own cancellation, refund, and rescheduling policies

  • Communicating those policies clearly to Clients

  • Issuing any applicable refunds directly to Clients

Lellie LLC does not refund Professionals for missed appointments, cancellations, or client-related disputes.

6. User Conduct

You agree not to:

  • Use the App for unlawful or harmful purposes

  • Misrepresent yourself or impersonate others

  • Attempt to access or disrupt another user’s account

  • Abuse, harass, or spam other users

We reserve the right to suspend or terminate accounts that violate these Terms.

7. SMS Consent
By creating an account with Lellie and providing your mobile phone number, you authorize us to send you SMS text messages regarding your appointments and account activity, including confirmations, reminders, reschedules, and other transactional updates. These communications are an essential part of the service. You may opt out of receiving SMS messages by following the instructions in the messages or updating your settings in the app.

8. Intellectual Property

All content on the App (excluding user-submitted content) is owned by Lellie LLC and may not be copied, modified, or distributed without written consent.

9. Limitation of Liability

LELLIE is provided “as is” without warranties. Lellie LLC is not liable for any indirect, incidental, or consequential damages arising from use of the App.

10. Modifications

We may update these Terms from time to time. Your continued use of the App constitutes acceptance of any revised Terms.

11. Contact Us

Questions or concerns?
📧 Email: hello@lellie.com
🌐 Website: www.lellie.com

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