Lellie Terms of Service

Effective Date: July 10, 2026

Welcome to Lellie. These Terms of Service ("Terms") govern your access to and use of the Lellie website, mobile applications, software, and related services (collectively, the "Services") provided by Lellie LLC ("Lellie," "we," "us," or "our").

Please read these Terms carefully before using the Services.

1. Acceptance of These Terms

By creating an account, accessing, downloading, installing, or using any portion of the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and any additional policies or guidelines incorporated by reference.

If you are using the Services on behalf of a business, salon, spa, clinic, independent contractor, or other organization, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms "you" and "your" refer to both you individually and the entity you represent.

If you do not agree to these Terms, you may not access or use the Services.

We may update or modify these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will update the Effective Date above and provide notice as required by applicable law. Your continued use of the Services following the effective date of any revised Terms constitutes your acceptance of the updated Terms.

2. Eligibility and Accounts

To use the Services, you must:

Be at least 18 years of age, or the age of legal majority in your jurisdiction.
Have the legal capacity to enter into a binding agreement.
Register using accurate, current, and complete information.
Maintain the accuracy of your account information.
Keep your login credentials secure and confidential.

You are solely responsible for all activity that occurs under your account, whether or not authorized by you. If you believe your account has been compromised or accessed without authorization, you must notify Lellie immediately.

You may not create an account using false information, impersonate another individual or business, or maintain multiple accounts for fraudulent or abusive purposes.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms, create security risks, interfere with the operation of the Services, or engage in fraudulent, deceptive, or unlawful conduct.

3. Description of the Services

Lellie is a cloud-based software platform designed to help beauty, wellness, and personal service professionals manage and grow their businesses.

Depending on the subscription plan and available features, the Services may include functionality such as:

Online appointment scheduling
Client self-booking
Calendar management
Appointment confirmations and reminders
Waitlist management
Deposit collection
Payment processing through third-party payment providers
No-show and cancellation management
Invoicing
Client communication through email and SMS
Client records and appointment history
Reporting and business management tools
Marketing features
Memberships, packages, promotions, or loyalty features
Future artificial intelligence ("AI") or automation features

Certain features may be available only with specific subscription plans, in limited geographic regions, or through beta releases.

Lellie continually improves and evolves the Services. Accordingly, we reserve the right to add, modify, suspend, replace, or discontinue any feature, functionality, integration, or portion of the Services at any time, with or without prior notice, provided that such changes comply with applicable law.

Nothing in these Terms guarantees that any specific feature or functionality will remain available indefinitely.

Lellie provides software tools to facilitate business operations. We are not a party to appointments, transactions, or agreements between businesses and their clients, and we do not guarantee the quality, safety, legality, or completion of services offered by businesses using the platform.

4. Subscription Plans, Billing, and Payment

Lellie offers subscription-based Services for businesses and professionals. Certain features may be available only under specific subscription plans, while other features may be offered as optional add-ons or premium services.

By purchasing a subscription, you agree to pay all applicable fees associated with your selected plan.

Subscription pricing, available features, billing intervals, and payment terms are described at the time of purchase and may be updated from time to time. Unless otherwise stated, all fees are quoted in U.S. Dollars and are exclusive of applicable taxes.

You authorize Lellie, and our third-party payment processors, to charge your designated payment method for all subscription fees, recurring charges, applicable taxes, and any additional services or purchases you authorize.

4.1 Automatic Renewal

Unless cancelled before the end of the current billing period, subscriptions automatically renew for successive billing periods at the then-current subscription rate.

By enrolling in a recurring subscription, you expressly authorize recurring charges to your payment method until your subscription is cancelled.

You may cancel your subscription at any time through your account settings or by contacting Lellie support. Cancellation prevents future renewals but does not entitle you to a refund for the current billing period unless otherwise required by law.

4.2 Free Trials and Promotional Offers

Lellie may, at its sole discretion, offer free trials, discounted subscriptions, promotional pricing, or other limited-time offers.

Unless otherwise stated, free trials automatically convert into paid subscriptions upon expiration of the trial period using the payment method provided during registration.

Lellie reserves the right to modify, terminate, or restrict promotional offers at any time, including where abuse, fraud, or multiple trial registrations are suspected.

4.3 Subscription Changes

Users may upgrade or downgrade subscription plans as permitted by the Services.

If you upgrade during a billing cycle, your payment method may be charged a prorated amount reflecting the upgraded subscription.

Downgrades generally take effect at the beginning of the next billing cycle unless otherwise stated within the Services.

Certain features, historical data, integrations, or functionality may become unavailable after a downgrade.

4.4 Taxes

You are responsible for all applicable sales taxes, value-added taxes (VAT), goods and services taxes (GST), or other governmental fees associated with your subscription or purchases unless otherwise stated.

Where required by law, Lellie will collect and remit applicable taxes.

4.5 Failed Payments

If a payment cannot be successfully processed for any reason, including expired payment methods, insufficient funds, declined transactions, or banking errors, Lellie may:

Retry the payment using the authorized payment method;
Temporarily suspend access to paid features;
Restrict account functionality;
Disable future bookings;
Terminate the subscription after reasonable notice; or
Pursue collection of outstanding balances as permitted by law.

You remain responsible for all unpaid amounts owed to Lellie.

4.6 Refund Policy

Except where required by applicable law, subscription fees, setup fees, add-on purchases, messaging fees, and other charges are non-refundable.

Partial billing periods are not prorated or refunded following cancellation.

Refund requests submitted due to technical issues may be evaluated on a case-by-case basis at Lellie's sole discretion.

Nothing in this section limits any non-waivable consumer rights provided under applicable law.

5. Payment Processing

Lellie is not a bank, money transmitter, or payment processor.

Payment processing services are provided by independent third-party payment providers, including but not limited to Stripe, and are governed by the terms, privacy policies, and operating rules of those providers.

By using payment-related features within the Services, you authorize Lellie to facilitate payment transactions through the applicable payment processor on your behalf.

You acknowledge and agree that:

Payment processors independently approve or decline transactions.
Lellie does not control payment processing timelines.
Payment processors may impose transaction fees or reserve requirements.
Chargebacks, disputes, refunds, and payment reversals may affect your account.
Lellie is not responsible for delays, errors, interruptions, or failures caused by third-party payment providers.

Businesses are solely responsible for complying with applicable laws relating to taxes, receipts, financial reporting, refunds, and consumer protection.

6. Messaging Fees and Third-Party Communication Services

Certain features of the Services may send appointment reminders, confirmations, verification codes, waitlist notifications, invoices, receipts, marketing communications, or other messages by SMS, email, push notification, or other communication methods.

You acknowledge that:

Standard message and data rates from your mobile carrier may apply.
Delivery of messages is not guaranteed.
Mobile carriers, internet service providers, email providers, and third-party messaging platforms may delay, block, filter, or fail to deliver communications.
Lellie is not responsible for missed appointments, lost revenue, scheduling conflicts, or other damages resulting from delayed or undelivered communications.

Businesses are responsible for obtaining all legally required customer consents before sending marketing or promotional communications through the Services.

Users may opt out of certain communications where required by applicable law, although transactional messages necessary for account administration may continue.

7. Bookings, Appointments, Deposits, and Business Policies

Lellie provides software that enables businesses and clients to schedule, manage, and facilitate appointments. Lellie is not a party to any agreement between a business and its clients and does not control, supervise, or guarantee services provided by businesses using the platform.

Each business is solely responsible for establishing, communicating, and enforcing its own booking policies, cancellation policies, deposit requirements, pricing, availability, and service terms.

Clients are responsible for reviewing and agreeing to the applicable business policies before completing a booking.

Lellie is not responsible for disputes between businesses and clients relating to appointments, cancellations, deposits, refunds, pricing, scheduling conflicts, or the quality of services provided.

7.1 Deposits

Businesses may require deposits before confirming appointments.

Where enabled by a business, appointment requests may remain pending until the required deposit has been successfully paid.

Businesses may configure deposit requirements, payment amounts, expiration windows, cancellation rules, and related booking settings available within the Services.

Failure by a client to submit a required deposit before the expiration period established by the business may result in automatic cancellation of the appointment request.

Lellie processes deposit transactions solely as a software platform and does not determine whether deposits are refundable.

Unless otherwise required by law, all refund decisions remain solely between the business and the client.

7.2 Cancellation Policies

Businesses are solely responsible for creating and enforcing cancellation policies.

Cancellation policies may include, but are not limited to:

Required notice periods
Late cancellation fees
Deposit forfeiture
Rescheduling requirements
Appointment restrictions
Automatic cancellation rules

Clients acknowledge that booking an appointment may constitute acceptance of the applicable cancellation policy.

Lellie does not evaluate the fairness or legality of individual business policies and is not responsible for enforcing or resolving disputes arising from those policies.

7.3 No-Show Policies

Businesses may establish no-show policies and may charge applicable fees where permitted by law.

By booking an appointment with a business using the Services, clients acknowledge that authorized payment methods may be charged in accordance with the business's disclosed no-show policy.

Lellie merely facilitates the software functionality used by businesses and is not responsible for determining whether a no-show fee is appropriate or enforceable.

7.4 Waitlists

Certain businesses may utilize Lellie's waitlist functionality.

Placement on a waitlist does not guarantee that an appointment will become available.

Appointment opportunities offered through the waitlist may be accepted on a first-come, first-served basis or according to settings established by the business.

Lellie does not guarantee delivery or receipt of waitlist notifications.

Businesses remain responsible for managing their appointment availability.

7.5 Pricing

Businesses are solely responsible for determining:

Service pricing
Promotions
Discounts
Membership pricing
Package pricing
Taxes
Additional fees
Service availability

Pricing displayed within the Services is provided by the business.

Lellie makes no representation regarding the accuracy of pricing entered by businesses.

Pricing errors may be corrected by the business at any time, subject to applicable law.

8. Business Responsibilities

Businesses using Lellie agree that they are solely responsible for:

Maintaining all licenses, certifications, registrations, and permits required to provide their services.
Complying with all applicable federal, state, provincial, and local laws.
Maintaining accurate service descriptions and pricing.
Maintaining accurate business information and availability.
Providing services in a professional, lawful, and safe manner.
Maintaining appropriate insurance where applicable.
Obtaining all legally required client consents.
Complying with tax reporting and collection obligations.
Maintaining the confidentiality of client information.
Responding to client disputes, complaints, refunds, and service issues.

Lellie does not supervise businesses or verify the qualifications, licensing, insurance, or professional competency of businesses using the Services.

Businesses are solely responsible for all interactions with their clients.

9. Client Responsibilities

Clients using the Services agree to:

Provide accurate booking information.
Maintain accurate contact information.
Arrive for appointments as scheduled.
Review and comply with each business's booking policies.
Provide accurate payment information.
Promptly notify businesses regarding cancellations or scheduling changes.
Use the Services only for lawful purposes.

Clients acknowledge that businesses independently establish their own policies regarding scheduling, cancellations, deposits, refunds, pricing, and service availability.

Any dispute regarding services performed by a business must be resolved directly with that business.

Lellie is not responsible for the outcome, quality, safety, legality, or performance of services provided by businesses using the platform.

10. User Content

The Services may allow users to upload, submit, store, transmit, or otherwise make available content, including but not limited to:

Business profiles
Logos
Images
Client notes
Service descriptions
Appointment information
Communications
Reviews
Documents
Marketing materials
Other information or content ("User Content").

You retain ownership of your User Content.

However, by submitting User Content through the Services, you grant Lellie a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (solely for formatting and technical purposes), display, transmit, and use such User Content as necessary to operate, improve, secure, maintain, and provide the Services.

You represent and warrant that:

You own or have all necessary rights to the User Content.
Your User Content does not violate any law or third-party rights.
Your User Content is not fraudulent, defamatory, obscene, unlawful, or misleading.
Your User Content does not infringe any intellectual property rights.

Lellie reserves the right, but has no obligation, to remove or restrict User Content that violates these Terms or applicable law.

11. Prohibited Uses

You agree not to use the Services, or permit any third party to use the Services, to:

Violate any applicable law, regulation, or court order.
Infringe upon the intellectual property, privacy, publicity, or other legal rights of any person or entity.
Submit false, fraudulent, misleading, or deceptive information.
Impersonate another individual, business, or organization.
Interfere with, disrupt, damage, or impair the operation or security of the Services.
Attempt to gain unauthorized access to accounts, systems, networks, or data.
Circumvent, disable, or interfere with security features or access controls.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except where such restrictions are prohibited by applicable law.
Introduce viruses, malware, ransomware, bots, malicious code, or other harmful technologies.
Use automated scripts, crawlers, scrapers, robots, or similar technologies to access or collect data from the Services without Lellie's prior written authorization.
Use the Services to send spam, unsolicited communications, or unlawful marketing messages.
Upload or transmit content that is defamatory, obscene, abusive, harassing, hateful, threatening, or otherwise objectionable.
Use the Services in any manner that could interfere with another user's access or enjoyment of the platform.
Misrepresent your affiliation with Lellie or falsely suggest endorsement by Lellie.
Use the Services to facilitate illegal transactions or fraudulent activity.
Resell, sublicense, lease, or commercially exploit the Services except as expressly authorized by Lellie.

Violation of this section may result in suspension or termination of your account, removal of content, legal action, or referral to law enforcement where appropriate.

12. Intellectual Property

The Services, including all software, mobile applications, source code, object code, user interfaces, workflows, features, functionality, designs, graphics, logos, trademarks, service marks, trade dress, photographs, videos, audio, text, documentation, and all related intellectual property are owned by or licensed to Lellie LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Except for the limited license expressly granted in these Terms, no ownership rights are transferred to you.

Subject to your compliance with these Terms, Lellie grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for their intended business or personal purposes.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, sell, license, or exploit any portion of the Services without Lellie's prior written consent.

"Lellie," the Lellie name, logos, branding, and related marks are trademarks or service marks of Lellie LLC. Nothing contained in these Terms grants any license or right to use Lellie's trademarks without prior written permission.

13. Artificial Intelligence and Automated Features

Certain features of the Services may incorporate artificial intelligence ("AI"), machine learning, predictive technologies, automation, or other algorithmic tools.

AI-generated content, recommendations, summaries, suggestions, scheduling assistance, business insights, or other outputs are provided solely for informational and convenience purposes.

While Lellie strives to provide helpful and accurate results, AI-generated outputs may contain inaccuracies, omissions, or errors and should not be relied upon as professional, legal, medical, financial, tax, accounting, or other expert advice.

Users remain solely responsible for reviewing, verifying, and approving any AI-generated output before relying upon or implementing it.

Lellie does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated content and disclaims all liability arising from reliance upon such outputs.

Lellie may improve AI systems over time by analyzing anonymized, aggregated, or de-identified usage information in accordance with our Privacy Policy and applicable law.

14. Third-Party Services and Integrations

The Services may integrate with or provide access to third-party products, platforms, applications, websites, payment processors, messaging providers, calendar services, cloud hosting providers, social media platforms, or other technologies.

Examples may include payment processing providers, SMS providers, email delivery services, calendar integrations, analytics services, cloud storage providers, authentication services, and other software integrations.

These third-party services operate independently from Lellie and are governed by their own terms of service and privacy policies.

Lellie does not own or control third-party services and is not responsible for:

Their availability;
Their security practices;
Their content;
Their accuracy;
Their reliability;
Their performance;
Their pricing;
Their acts or omissions.

Your use of third-party services is solely at your own risk.

If a third-party provider experiences outages, interruptions, delays, policy changes, pricing changes, or service discontinuation, Lellie shall not be liable for any resulting interruption to the Services.

15. Beta Features

From time to time, Lellie may offer beta, preview, experimental, early access, or pre-release features ("Beta Features").

Beta Features are provided on an "as is" and "as available" basis and may:

Contain bugs or errors;
Operate differently than final releases;
Change substantially;
Be modified or discontinued at any time;
Become paid features in the future.

You acknowledge that Beta Features may not perform as intended and should not be relied upon for mission-critical business operations.

Lellie makes no guarantees regarding the availability, functionality, support, or future release of Beta Features.

Feedback you voluntarily provide regarding Beta Features may be used by Lellie without restriction or compensation to improve the Services.

16. Availability of the Services

Lellie strives to provide reliable and uninterrupted access to the Services. However, availability cannot be guaranteed.

The Services may occasionally be unavailable due to:

Scheduled maintenance;
Emergency maintenance;
Software updates;
Security events;
Internet outages;
Telecommunications failures;
Third-party service interruptions;
Force majeure events; or
Circumstances beyond Lellie's reasonable control.

Lellie reserves the right to modify, suspend, or discontinue all or any portion of the Services at any time.

To the fullest extent permitted by law, Lellie shall not be liable for any loss of business, revenue, appointments, profits, clients, data, goodwill, or opportunities resulting from temporary or permanent service interruptions.

Users are responsible for maintaining their own business continuity plans and appropriate backups of important records and information.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

Lellie LLC makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding the Services.

Without limiting the foregoing, Lellie specifically disclaims all warranties of:

Merchantability;
Fitness for a particular purpose;
Title;
Non-infringement;
Accuracy;
Reliability;
Availability;
Security;
Compatibility; and
Freedom from viruses or other harmful components.

Lellie does not warrant that:

The Services will operate without interruption;
The Services will be error-free;
Defects will be corrected;
Appointments will always be scheduled correctly;
Notifications or reminders will always be delivered;
Payment transactions will always be completed;
Data will never be lost;
Third-party integrations will remain available; or
The Services will meet every user's specific business needs.

You acknowledge that your use of the Services is entirely at your own risk.

Some jurisdictions do not permit certain warranty disclaimers. In those jurisdictions, the foregoing limitations apply only to the extent permitted by applicable law.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LELLIE LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

This includes, without limitation:

Lost profits;
Lost revenue;
Lost appointments;
Lost business opportunities;
Lost goodwill;
Business interruption;
Loss of clients;
Data loss;
Data corruption;
Payment processing failures;
Scheduling conflicts;
Reputational harm; or
Any other commercial damages or losses arising out of or relating to the use of, or inability to use, the Services.

To the fullest extent permitted by law, Lellie's total cumulative liability for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of:

The total amount paid by you to Lellie during the twelve (12) months immediately preceding the event giving rise to the claim; or
One hundred U.S. dollars (US $100.00).

These limitations apply regardless of the legal theory asserted, including contract, tort, negligence, strict liability, or otherwise, even if Lellie has been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the above limitations apply only to the extent permitted by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Lellie LLC and its owners, officers, directors, employees, contractors, affiliates, licensors, successors, assigns, and agents from and against any claims, actions, demands, liabilities, damages, judgments, settlements, losses, costs, expenses, and reasonable attorneys' fees arising out of or relating to:

Your use of the Services;
Your violation of these Terms;
Your violation of applicable law;
Your User Content;
Your services or business practices;
Your interactions with clients or businesses;
Your negligence, misconduct, fraud, or willful acts; or
Your infringement of any intellectual property, privacy, or other rights of a third party.

Lellie reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with Lellie's defense.

20. Suspension and Termination

Lellie may suspend, restrict, or terminate your account or access to the Services at any time, with or without prior notice, if we reasonably believe that:

You have violated these Terms;
Your account presents a security risk;
Fraudulent or unlawful activity has occurred;
Required payments remain outstanding;
Continued access could expose Lellie or other users to legal or operational risk; or
Termination is otherwise necessary to protect the Services, users, or Lellie.

You may discontinue use of the Services or cancel your subscription at any time.

Termination does not relieve either party of obligations that accrued before termination, including payment obligations.

Sections of these Terms that by their nature should survive termination—including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and miscellaneous provisions—shall survive termination.

21. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of Nevada, and you consent to the personal jurisdiction and venue of those courts.

Before filing any legal claim, the parties agree to make a good-faith effort to resolve the dispute informally by providing written notice describing the nature of the dispute and allowing at least thirty (30) days for discussion.

Nothing in this section limits either party's right to seek temporary or preliminary injunctive relief where necessary to prevent irreparable harm.

22. Changes to These Terms

Lellie may modify these Terms from time to time to reflect changes in our Services, legal requirements, technology, or business practices.

When material changes are made, we will update the Effective Date and provide notice through the Services, by email, or through other reasonable means where required by law.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must discontinue use of the Services.

23. Miscellaneous

These Terms constitute the entire agreement between you and Lellie regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and communications relating to the subject matter.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

Lellie's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

You may not assign or transfer your rights or obligations under these Terms without Lellie's prior written consent. Lellie may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing, or sale of assets.

Headings are provided solely for convenience and do not affect the interpretation of these Terms.

These Terms may be executed electronically and accepted electronically, and electronic acceptance shall have the same force and effect as a handwritten signature.

24. Contact Information

If you have any questions regarding these Terms or the Services, please contact:

Lellie LLC

Email: hello@lellie.com

Website: https://www.lellie.com

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

25. Electronic Communications and Electronic Signatures

By creating an account or using the Services, you consent to receive communications from Lellie electronically, including by email, in-app notifications, SMS (where applicable), or other electronic means.

You agree that all agreements, notices, disclosures, policies, billing information, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Where permitted by law, you consent to the use of electronic signatures, electronic records, and electronic acceptance in connection with the Services.

26. Mobile Application Terms

If you download the Lellie mobile application from the Apple App Store or Google Play Store, you acknowledge that your use of the application is also subject to the applicable app marketplace's terms and conditions.

Apple Inc. and Google LLC are not parties to these Terms and are not responsible for the Services, support, maintenance, warranty obligations, or claims relating to the application.

To the extent required by the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you.

27. Copyright Complaints

Lellie respects the intellectual property rights of others and expects users to do the same.

If you believe that material available through the Services infringes your copyright or other intellectual property rights, please submit a written notice containing sufficient information for us to investigate the claim, including:

Identification of the copyrighted work;
Identification of the allegedly infringing material;
Your contact information;
A statement that you have a good-faith belief the use is unauthorized; and
A statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

Lellie reserves the right to remove allegedly infringing content and terminate repeat infringers where appropriate.

28. Force Majeure

Lellie shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond its reasonable control, including but not limited to:

Natural disasters;
Fires;
Floods;
Earthquakes;
Severe weather;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government actions;
Labor disputes;
Utility failures;
Internet outages;
Telecommunications failures;
Cloud hosting failures;
Cyberattacks;
Supply chain disruptions; or
Other events beyond Lellie's reasonable control.

During such events, Lellie's obligations shall be suspended for the duration of the event to the extent affected.

29. Export Controls and Sanctions

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive trade embargoes or sanctions imposed by the United States.

You further represent that you are not identified on any applicable government list of prohibited or restricted parties.

You agree not to use the Services in violation of applicable export control or sanctions laws.

30. Healthcare and Sensitive Information

The Services are designed for general business management and appointment scheduling.

Unless expressly stated otherwise by Lellie, the Services are not intended to store, process, or transmit protected health information ("PHI") regulated by the Health Insurance Portability and Accountability Act ("HIPAA") or similar healthcare privacy laws.

Users are solely responsible for ensuring that their use of the Services complies with all applicable privacy, confidentiality, and healthcare regulations.

31. Feedback

We welcome comments, suggestions, ideas, and feedback regarding the Services.

If you voluntarily provide feedback to Lellie, you agree that we may use, reproduce, modify, publish, distribute, and incorporate that feedback into our products and Services without restriction, attribution, or compensation.

You represent that your feedback does not contain confidential information belonging to another person or entity.

32. No Waiver

No failure or delay by Lellie in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

Any waiver must be in writing and signed by an authorized representative of Lellie.

33. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be modified only to the extent necessary to make it enforceable.

If modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.

34. Assignment

You may not assign or transfer these Terms or any rights granted under them without Lellie's prior written consent.

Lellie may assign or transfer these Terms without restriction in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets.

35. Survival

Any provisions that by their nature should survive termination of these Terms—including but not limited to payment obligations, intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and confidentiality obligations—shall survive the termination or expiration of your use of the Services.

36. Entire Agreement

These Terms of Service, together with the Privacy Policy and any additional policies expressly incorporated by reference, constitute the complete and exclusive agreement between you and Lellie concerning the Services and supersede all prior or contemporaneous communications, proposals, understandings, and agreements relating to the Services.

Booking that works the way beauty professionals do.